Shipping, Order Tracking & Delivery

You can track your orders in Manage Profile => Orders  

 

How do I track my order at ONAM TRADITIONS?

 

You can track your order under Orders => List Orders, you can find “TRACK” button on the order list.

 

What is ONAM TRADITIONS’ Convenience Fee?

A Convenience Fee of Rs. 99/- will be applicable to the orders between Rs. 999 to Rs 19999, and Rs.49/- will be applicable for the orders with under 499/-.

1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including the convenience fee, if paid online.
2. If you return an order delivered to you, order Convenience Fee will not be refunded. However, if you self - ship your returns, we will reimburse self - shipment charges based on ONAM’s Returns Policy. For accounts whose return behaviour violates our fair usage policy, Convenience fee will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

What is ONAM TRADITIONS’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect Convenience fee of INR 199 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

**Further, upgradation to a higher ONAM ELITE membership under the Onam Elite Program will not be approved for such accounts.

How do I check the status of my order?

Please tap on “Orders” section under main menu of App/Website to check your order status.

How can I check if ONAM delivers to my PIN Code?

You can find out if ONAM delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Delivery Check” on the product page and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on ONAM delivered to me?

All orders placed on ONAM are dispatched through our courier partners such as TrackOn, India Post, DTDC, Blue Dart, Delhivery Etc.

Does ONAM deliver products outside India?

No. At this point, ONAM delivers products only within India.

Shall I make the Order from outside India?

Yes, you can register using India Mobile Number or by using email and place the order from outside India. The shipping and billing address must be an Indian addresses.

Shall I place order as guest or Is guest check out available?

Guest check out is enabled on Onam. However, we always advise the users to register and place order for better tracking and communication purposes. Guest checkout order tracking and cancellation feature are limited.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area Pincode is serviceable, you will receive a communication from our end.

When I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You can immediately report us via WhatsApp +91 95 26918 111 and via email escalations@onamtraditions.com

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end. You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Grouped Products, Combo Products, Pairs or Clothing sets etc. Only exchange return option would be provided basis serviceability and product type.

Thank you for visiting ONAM TRADITIONS. If you have further queries on you may write to us hello@onamtraditions.com