Returns-Refunds-Cancellation

Returns,Refunds and Cancellation Policy

Welcome to ONAMTRADITIONS.COM! We value your satisfaction and aim to provide a seamless shopping experience. Please read our Return, Refund, and Cancellation Policy carefully to understand how we handle returns, refunds, and cancellations for your orders.

Return Policy

1. Eligibility for Returns
   • Returns are accepted within 7 days of receiving the product.
   • The product must be in its original condition, unused, and with all tags, labels, and packaging intact.
   • Certain products, such as perishables or personalized items, may not be eligible for returns. Please check the product-specific details on the product page.
2. Return Process
   • To initiate a return, log in to your account and submit a Return Request under the "My Orders" section.
   • Once your return request is approved, you will receive detailed instructions on how to return the product.
   • Customers are responsible for ensuring that the product is securely packed to avoid damage during return transit.
3. Inspection and Confirmation
   • Upon receiving the returned item, our quality team will inspect the product to confirm it meets the return eligibility criteria.
   • After successful verification, the refund will be confirmed within 24 hours of submitting the return request.

Refund Policy

1. Refund Options
   • Refunds can be issued to your original payment method or as store credit, as per your preference.
   • If the refund option is selected during the return request, we will process the refund within 24 hours after return confirmation.
2. Refund Timeline
   • Depending on your payment provider, the refunded amount may take 2-5 business days to reflect in your account.
   • For store credits, the amount will be instantly credited to your ONAMTRADITIONS.COM account upon confirmation.
3. Shipping Charges
   • Refunds will exclude shipping charges, unless the return is due to a defect or error on our part.

Cancellation Policy

1. Order Cancellation by Customer
   • Orders can be cancelled before they are shipped. Cancellation requests can be submitted via the "My Orders" section on the website or by contacting our customer support team.
   • Once an order is shipped, it cannot be cancelled. However, you may initiate a return after receiving the product.
2. Product-Specific Cancellations
   • Certain products may have restrictions on cancellations, such as custom-made or perishable items. These details will be explicitly mentioned on the product page.
3. Refund for Cancellations
   • Approved cancellations will result in a full refund to your original payment method or as store credit, as per your choice.
   • Refunds for cancellations will be processed within 24 hours of approval.
4. Order Cancellation by ONAM Traditions
   • We reserve the right to cancel orders due to unforeseen circumstances, such as inventory shortages, technical errors, or payment issues. In such cases, a full refund will be provided.

Contact Us

For any queries regarding returns, refunds, or cancellations, please contact us at:

• Email: hello@onamtraditions.com
• Phone: +91 9526918111

Thank you for shopping with ONAMTRADITIONS.COM!