FAQs

What is ONAMTRADITIONS's Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made within 24 hours of cancellation for pre-paid orders.

Where I can see the details of Shipping ,Order tracking,Delivery & Return?

All orders placed on ONAM TRADITIONS are dispatched through courier partners such as Shiprocket,Blue Dart, Delhivery,India-Post,Fedex Etc.

Incase of delivery received with a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

• Please do not use the item for which claim is being raised.
• You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario
• The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users
• The refund for prepaid/Cash on delivery orders will be done after the investigation.

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

• Failure to provide adequate information about the case.
• Failure to provide snapshots of the packet and box(if any)
• If a pilferage delivery was received, pilferage claims must be made the same day.
• You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.
• You have used the item for which claim was raised.
• In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

 

What is ONAMTRADITIONS’s Fair Usage Policy?

We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse ONAM TRADITIONS's customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. ONAM TRADITIONS reserves the rights to levy convenience fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.

Where should I contact ONAM TRADITIONS incase of any issues?

You can always reach us on customer support email hello@onamtraditions.com or +91 9526918111 and Toll-free numbers that is been update on the site.
Incase of any issues you can also raise the ticket on support.onamtraditions.com and track the status.
Please find the details furnished on the footer of the site.